Frequently Asked Questions
Everything you need to know about your JAMES ORO experience.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the domestic US usually takes 3-5 business days, while international shipping times vary by location.
What is your return and exchange policy?
We offer a 14-day return policy for all unworn items in their original packaging. Please ensure all protective films and tags are intact to be eligible for a full refund or exchange.
Do your sunglasses provide UV protection?
Yes, all JAMES ORO eyewear features 100% UVA and UVB protection to ensure your eyes are fully shielded while maintaining a premium aesthetic.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Shop Pay Installments.
How do I track my delivery?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.